- What size should I order?
Sizing questions are the most common, and you can use our size finder to locate the carrier that is right for you.
- Is the Sutemi Pack machine washable?
Machine wash on cold, tumble dry, DO NOT BLEACH.
- Can my baby face out?
This is one of our most common questions, and you can find the answer here.
- What is the return policy?
All refunds will be accepted, no exceptions.
For a more detailed description of our return policy, see our shipping, exchanges & return policies.
- How much should I expect to pay for shipping?
The average shipping charge within the US
is $8.50. For a more detailed description of our shipping policies,
see our shipping, exchanges & return
policies.
- I am 5ft 2 in. My husband is 6 ft tall. Will we be able to both use this pack?
The small could work for both of you as long as you are both within the hip measurements for the small (28-45 inche hip size). As you get further apart in height however, it will be more and more difficult to both use the same pack.
All of the packs include a fairly long webbing, which allows the pack to be worn comfortably by a tall person with a narrow waist, but at a certain point, the padded area just won't be long enough and a Long Straps model would probably work better.
- What does Sutemi mean?
The name comes from Japanese martial arts
such as aikido, where a person throws the whole body in order
to resolve a conflict, or solve a problem. We chose to use this
word as our carrier uses the whole body to carry, and move your
baby.
Also, the literal translation, as we understand,
is "to throw away the body." It is our desire to have
a carrier design that connects the wearers body so closely with
the child being carried, there are no longer two separate bodies,
but only the act of moving as one. Therefore the body as we
know it is thrown away.
- I'm wondering if you will be offering the
Sutemi Pack in any other colors in the near future?
Though there are no immediate plans to offer
the sutemi pack in any additional colors, we hope to offer more
color options down the road.
- What color will my head cradle be?
All of our head cradles are white.
- I would like to get one of these in your
pictures I saw a light pink one, how can I get one that color
with a cream head support?
The packs shown in the picture gallery are
not necessarily current offerings. We will be offering a clearance
section at some point that will have some additional colors to
our main product line, but for now only the colors available in
our main store are available.
